Customer Service

The BUSINESS competencies shown BELOW have been identified as the major focus within the Customer Service role. These competencies are used to drive learning. DOWNLOAD NOW

*Use the provided downloadable document as a means to evaluate your own or employee's performance; identify those areas where the employee is not performing as strongly as needed or expected and use the Curriculum document to find training.


Job Description

Find a template that you can use within your own company for the Customer Service employee based on the College Competencies.


Training Track

A full curriculum has been built around the identified BUSINESS competencies and is broken down by type of training recommended.

Order the online Customer Service Training Track

ASA Headquarters and Education Foundation
1200 N. Arlington Heights Road, #150
Itasca, IL 60143
P: 630.467.0000
F: 630.467.0001