Competencies allow a company to evaluate all employees on a more universal level, allowing for a common, consistent approach to expectations across the company. Behaviors help to define these competency areas specific to each employee, offering an impartial mechanism that defines success, and determines areas of competence, weakness and future growth... all important to establishing high performers within your company.
Aligning Performance for Success
Focusing and guiding others in accomplishing work objectives.
See Aligning Performance for Success
Analytical
Visualizes, articulates and solves complex problems and concepts.
See Analytical
Building Relationships
Developing and using collaborative relationships to facilitate the accomplishment of work goals.
See Building Relationships
Building Strategic Internal/External Working Relationships
Identifies and defines the problem area or opportunity, and develops a collaborative strategy for an active solution in reaching goals. Interacting with others in a way that gives them confidence in one's intentions and those of the organization.
See Building Strategic Internal/External Working Relationships
Building Strategic Working Relationships
Developing and using collaborative relationships to facilitate the accomplishment of work goals.
See Building Strategic Working Relationships
Building Trust and Gaining Commitment
Interacting with others in a way that gives them confidence in one's intentions and those of the organization. Using appropriate interpersonal styles and techniques to gain acceptance of ideas or plans; modifying one's own behavior to accommodate tasks, situations, and individuals involved.
See Building Trust and Gaining Commitment
Building Trust and Managing Conflict
Interacting with others in a way that gives them confidence in one's intentions and those of the organization; Dealing effectively with others in an antagonistic situation; using appropriate interpersonal styles and methods to reduce tension or conflict between two or more people.
See Building Trust and Managing Conflict
Business Skills
Having achieved a high level of professional, technical, communication and organizational skills to effectively perform all purchasing functions.
See Business Skills
Coaching & Developing Others
Providing timely guidance and feedback to help others strengthen specific knowledge/skill areas needed to accomplish a task or solve a problem; planning and supporting the development of individuals' skills and abilities, so that they can fulfill current or future job/role responsibilities more effectively.
See Coaching & Developing Others
Coaching, Developing Others, and Managing Conflict
Provides timely guidance and feedback, strengthen knowledge and skills, plan and support the development of individuals to full fill job role responsibilities effectively, and monitors progress. Maintains performance, handling stress and opposition acceptable to the organization. Deals with others using effective interpersonal methods to reduce tension and conflict.
See Coaching, Developing Others, and Managing Conflict
Communication
Clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message.
See Communication
Continuous and Applied Learning
Actively identifying new areas for learning; regularly creating and taking advantage of all educational opportunities, assimilating and applying new job related information.
See Continuous and Applied Learning
Continuous Learning
Actively identifying new areas for learning; regularly creating and taking advantage of learning opportunities; using newly gained knowledge and skill on the job and learning through their application.
See Continuous Learning
Contributing To Team Success
Actively participating as a member of a team to move the team toward the completion of goals.
See Contributing To Team Success
Contributing to Team Success, Planning and Organizing, Building Trust, and Partnerships with Customer Focus
Working as a member of a team to move the team toward the completion of goals. Identifying opportunities and taking action to build strategic relationships, while interacting with others in a way that gives them confidence in one's intentions. Ensuring that work is completed efficiently while keeping the needs of the customer as a primary focus.
See Contributing to Team Success, Planning and Organizing, Building Trust, and Partnerships with Customer Focus
Customer Focus
Making customers and their needs a primary focus of one's actions; developing and sustaining productive customer relationships.
See Customer Focus
Decision Making
Identifying and understanding issues, problems, and opportunities; comparing data from different sources to draw conclusions; using effective approaches for choosing a course of action or developing appropriate solutions; taking action that is consistent with available facts, constraints, and probable consequences.
See Decision Making
Decision Making & Strategic Decision Making
Identifying and understanding issues, problems, and opportunities relating to specific situation or long-range goal or vision; comparing data from different sources to think critically and draw conclusions; using effective approaches for choosing a course of action or developing appropriate solutions; taking action that is consistent with available facts, constraints, and probable consequences.
See Decision Making & Strategic Decision Making
Decision Making, Strategic Decision Making & Innovation
Identifying and understanding issues, problems, and opportunities relating to specific situation or long range goal or vision; develop innovative solutions in work situations, comparing data from different sources to think critically and develop appropriate solutions; using effective, different and novel approaches: taking action that is consistent fact, constraint and probable consequences.
See Decision Making, Strategic Decision Making & Innovation
Delegating Responsibility & Follow-Up
Allocating decision-making authority and/or task responsibility appropriately to others to maximize the organization's and individuals' effectiveness. Monitors the results.
See Delegating Responsibility & Follow-Up
Developing Others
Planning and supporting the development of individuals' skills and abilities, so that they can fulfill current or future job/role responsibilities more effectively.
See Developing Others
Facilitating Change
Encouraging others to seek opportunities for different and innovative approaches to addressing problems and opportunities; facilitating the implementation and acceptance of change within the workplace.
See Facilitating Change
Incorporates Vision and Values
Keeping the organization's vision and values at the forefront of associate decision making and action.
See Incorporates Vision and Values
Information Monitoring
Systematically collecting information and setting up procedures to produce metrics that are used to evaluate performance to goals.
See Information Monitoring
Initiating Action and Facilitating Change
Anticipates potential problems and takes action to prevent them, while encouraging innovative approaches to addressing problems and creating solutions. Builds a team approach that involves others in solutions to promote ownership and buy-in prior to implementation of change while communicating the information needed to meet objectives.
See Initiating Action and Facilitating Change
Leading through Vision & Values
Keeping the organization's vision and values at the forefront of associate decision making and action.
See Leading through Vision & Values
Learning and Adaptability
Taking advantage of educational opportunities. Applying new job-related information and skills. Recognizing and adjusting to changes at work.
See Learning and Adaptability
Managing Conflict
Dealing effectively with others in an antagonistic situation; using appropriate interpersonal styles and methods to reduce tension or conflict between two or more people.
See Managing Conflict
Managing Work
Effectively managing one's time and resources to ensure that work is completed efficiently.
See Managing Work
Managing Work/Planning And Organizing
Effectively managing one's time and resources to ensure that work is completed efficiently.
See Managing Work/Planning And Organizing
Meeting Participation
Using appropriate interpersonal styles and methods to help reach a meeting's goals while considering the needs and potential contributions of others. Understanding the reason for, and effectively participating in appropriate meetings.
See Meeting Participation
Meeting Participation with Leadership
Using appropriate interpersonal styles and methods to help reach a meeting's goals while considering the needs and potential contributions of others.
See Meeting Participation with Leadership
Navigating Within the Organization
Making themselves more effective by understanding and honoring internal Company processes and resources.
See Navigating Within the Organization
Negotiation
Engaging in a dialog with one or more parties in order to reach an agreement and establish a course of action that has the support and acceptance of all parties.
See Negotiation
Planning and Organizing
Establishing courses of action for self and others to ensure that work is completed efficiently.
See Planning and Organizing
Professional Knowledge and Skills
Having achieved a satisfactory level of technical and professional skill or knowledge in position-related areas; keeping up with current developments and trends in areas of expertise.
See Professional Knowledge and Skills
Professionalism
Possesses a level of excellence in ethics, values, personal standards, attitude, competency and conduct.
See Professionalism
Quality Orientation
Accomplishing tasks by considering all areas involved, no matter how small; showing concern for all aspects of the job; accurately checking processes and tasks; being watchful over a period of time.
See Quality Orientation
Safety Awareness and Security
Thoroughly identifying and correcting both the cultural and physical conditions that affect employee safety: upholding safety standards.
See Safety Awareness and Security
Sales Ability/Persuasiveness
Using appropriate interpersonal styles and communication methods to gain acceptance of a product, service, or idea from prospects and clients.
See Sales Ability/Persuasiveness
Security Awareness
Identifying and correcting conditions that affect employee and company security; upholding security standards.
See Security Awareness
Strategic Decision Making & Innovation
Obtaining information and identifying key issues and relationships relevant to achieving a long-range goal or vision; committing to a course of action to accomplish a long-range goal or vision after developing alternatives based on logical assumptions, facts, available resources, constraints, and organizational values. Generating innovative solutions in work situations; trying different and novel ways to deal with work problems and opportunities.
See Strategic Decision Making & Innovation
Technical/Professional/Sales Knowledge And Skills
Having achieved a satisfactory level of technical and professional skill or knowledge in position-related areas; keeping up with current developments and trends in areas of expertise.
See Technical/Professional/Sales Knowledge And Skills
Work Standards
Setting high standards of performance for self and others. Assuming responsibility and accountability for successfully completing assignments or tasks by accurately checking all processes and tasks of the job.
See Work Standards