We are always encouraging members to send or post best practices and other educational items that they have found interesting. John McKenzie From WinWholesale, Inc. is on ASA Education Foundation's Board of Trustees and has come across an article that has tremendous value for all of our members. The article, To Change Employee or Customer Behavior, Start Small, is from Harvard Business Review and discusses best practices on changing employee or customer behavior. Check out this article and please send or post any other best practice articles you may come across in the future.