Customer Focus

Customer Focus

Making customers and their needs a primary focus of one’s actions; developing and sustaining productive customer relationships.

		A Comprehensive Customer Service Program Member Fee:$42.00 Non-Member Fee:$42.00

		Customer Loyalty Member Fee:$12.90 Non-Member Fee:$12.90

		Customer Service Success Member Fee:$12.00 Non-Member Fee:$12.00

		Essentials of Profitable Counter Sales for Wholesaler-Distributors© Member Fee:$85.00 Non-Member Fee:$200.00

		Essentials of Profitable Inside Sales in Distribution© Member Fee:$85.00 Non-Member Fee:$270.00

		Essentials of Profitable Outside Sales in Distribution© Member Fee:$105.00 Non-Member Fee:$270.00

		Essentials of Profitable Showroom Sales© Member Fee:$85.00 Non-Member Fee:$200.00

		Essentials of Superb Service in Distribution© Member Fee:$35.00 Non-Member Fee:$70.00

		Marketing Essentials Member Fee:$19.96 Non-Member Fee:$19.96

		Marketing Overview Member Fee:$39.00 Non-Member Fee:$39.00

		Smart Customer Service 5: Handling Customer Complaints Member Fee:$39.95 Non-Member Fee:$39.95

		Social Media Marketing Member Fee:$29.00 Non-Member Fee:$29.00