Customer Focus

Making customers and their needs a primary focus of one’s actions; developing and sustaining productive customer relationships.

A Comprehensive Customer Service Program

Member Fee:$42.00
Non-Member Fee:$42.00
Specialty Price:$42.00





Customer Loyalty

Member Fee:$12.00
Non-Member Fee:$12.00
Specialty Price:$12.00





Customer Service Success

Member Fee:$12.00
Non-Member Fee:$12.00
Specialty Price:$12.00





Essentials of Profitable Counter Sales for Wholesaler-Distributors©

Member Fee:$85.00
Non-Member Fee:$170.00
Specialty Price:$130.00





Essentials of Profitable Inside Sales in Distribution©

Member Fee:$85.00
Non-Member Fee:$170.00
Specialty Price:$130.00





Essentials of Profitable Outside Sales in Distribution©

Member Fee:$105.00
Non-Member Fee:$210.00
Specialty Price:$160.00





Essentials of Profitable Showroom Sales©

Member Fee:$85.00
Non-Member Fee:$170.00
Specialty Price:$130.00





Essentials of Superb Service in Distribution©

Member Fee:$35.00
Non-Member Fee:$70.00
Specialty Price:$55.00





Marketing Essentials

Member Fee:$19.96
Non-Member Fee:$19.96
Specialty Price:$19.96





Smart Customer Service 5: Handling Customer Complaints

Member Fee:$39.95
Non-Member Fee:$39.95
Specialty Price:$39.95





Social Media Marketing

Member Fee:$19.99
Non-Member Fee:$19.99
Specialty Price:$19.99





ASA Headquarters and Education Foundation
1200 N. Arlington Heights Road, #150
Itasca, IL 60143
P: 630.467.0000
F: 630.467.0001