ProductPro® Courses

The ProductPro® product knowledge courses will make your employees smarter about the products they sell.  ProductPro®-trained employees will make fewer errors, reducing your operating expenses and shrinkage, and increasing customer satisfaction.  These highly effective courses will also help you get your new employees up to speed faster and build their confidence.

Most ProductPro® Book courses are available online or in book format. ProductPro® courses contain self-grading end-of-chapter quizzes, a glossary, and a final exam with a certificate of completion for those that pass the exam. The online versions of the courses additionally contain learning games, engaging activities, and audio narration. 

Domestic Water Heaters©

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Total: $160.00



Course Description:  Domestic Water Heaters© provides an overview of common types of residential water heaters. The course gives employees the basic knowledge needed to discuss the specifications for different types of water heaters and to understand which type of water heater is best for a given installation application. Definitions of common industry terms, descriptions of the major types of water heaters, and information about similarities and differences in water heaters are provided. This course also includes information regarding the 2015 DOE Standards for water heater efficiency. 

Runtime:  2.5 Hours 

After completing this course, participants will be able to:

  • Describe how water heaters are classified
  • Identify the four segments of the water heater market
  • List and describe the basic components of water heaters
  • Differentiate between the components of residential oil-fired, gas-fired, and electric water heaters
  • Diagram the components of residential electric water heaters
  • Analyze the basic functionality of several alternative water heaters 

Online System Requirements:
For the best experience, we recommend using Google Chrome. Adobe Flash recommended.














Eligible for the Karl E. Neupert Endowment donor discount.



Member Fee:$95.00
Non-Member Fee:$160.00

Availability: In stock
ASA Headquarters
1200 N. Arlington Heights Road, #150
Itasca, IL 60143
P: 630.467.0000
F: 630.467.0001
Washington DC Office
1875 Eye Street, Northwest
Washington, DC 20006
P: 703.328.5234
ASA Education Foundation
1200 N. Arlington Heights Road, #150
Itasca, IL 60143
P: 630.467.0000
F: 630.467.0001