Course Description: Do your sales reps think their job is done when they've closed a deal? Not so fast. Ask any seasoned sales professional and they will tell you that's a huge mistake. The reality is that there's a long road ahead if they want to gain a client for life, from implementation and follow-up to building the relationship and developing client loyalty. The payoff is worth the effort. That's because acquiring a new client costs far more in expense and effort than investing in an existing relationship. This in-depth course focuses on the skills salespeople need to cultivate relationships based on mutual trust and loyalty.
Runtime: 1.0 Hours
After completing this course, participants will be able to:
- Explain the process of product implementation and plan how to develop clients for life
- Describe how to develop strong, mutually beneficial clients relationships
- Discuss effective techniques for building customer relationships
- Identify strategies for capitalizing on customer relationships
Online System Requirements: For the best experience, we recommend using Google Chrome. Adobe Flash recommended.