We didn’t fall out of the womb knowing all we need to know about life. And, as much as gray hair and 15 or 20 or 25 years on the job rightly earns us respect from our peers, it doesn’t allow us to contribute the same amount of value indefinitely into the future. Employees need to adapt to the changes and sharpen their skills to meet the needs of tomorrow’s customers. If we don’t think today’s customers are changing, all we need to do is hang-out with our competitors, and watch what a smidgeon more innovation, or service, or value does.
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