Eastern Industrial Supplies, Inc. (Eastern), headquartered in Greenville, South Carolina, has come up with a best practice for recognizing the achievement of their employees, to encourage them in their pursuit of additional training, as well as to encourage others to pursue their own training track through ASA University.  At review meetings held quarterly throughout the company, awards recognition is first on the agenda, including Senior leadership recognizing employees who have achieved their training goals through ASA University, who are presented with a framed Certificate of Achievement, individually customized per employee. 

Certificates coming directly from the company tend to have a more positive impact on employees, affirming that the company takes a personal interest in their achievements.  According to one Eastern Inside Sales Representative, “Being recognized and awarded a certificate upon completion of ASA University is a good reminder of the kind of appreciation given when one puts in significant time and hard work to a particular task. It continues to motivate me to give 100%, knowing that I am appreciated for the time and commitment that I am putting in. ASA helped me to become more confident with my work, and I am continuing to use the knowledge gained on a daily basis.”

Eastern has designed their certificates that highlight the designated track the employee has successfully completed. The company’s logo is prominently displayed at the top of the certificate, with the employee’s name and position, as well as a listing of courses completed, evenly displayed.  Kip Miller, President and CEO, signs each certificate to give it that final personal touch.  Certificates are designed and presented to employees to let them know that the company proudly recognizes their achievements, and taking it a step further, presents them in a suitably attractive frame for employees to proudly display, if they so choose.

By presenting the certificates at the beginning of each meeting, the company is publicly recognizing and rewarding employees for their hard work in front of their colleagues.  This, in turn, encourages other employees to either complete their training, and for some, to get started on their own training track.