Customer Focus

Making customers and their needs a primary focus of one’s actions; developing and sustaining productive customer relationships.

Essentials of Profitable Counter Sales for Wholesaler-Distributors©

Member Fee:$115.00
Non-Member Fee:$200.00



Essentials of Profitable Inside Sales in Distribution©

Member Fee:$155.00
Non-Member Fee:$270.00



Essentials of Profitable Outside Sales in Distribution©

Member Fee:$155.00
Non-Member Fee:$270.00



Essentials of Profitable Showroom Sales©

Member Fee:$115.00
Non-Member Fee:$200.00



Essentials of Superb Service in Distribution©

Member Fee:$40.00
Non-Member Fee:$70.00



A Comprehensive Customer Service Program

Member Fee:$42.00
Non-Member Fee:$42.00



What Is Marketing

Member Fee:$6.99
Non-Member Fee:$6.99



Marketing Overview

Member Fee:$39.00
Non-Member Fee:$39.00



Smart Customer Service 5: Handling Customer Complaints

Member Fee:$39.95
Non-Member Fee:$39.95



Social Media Marketing

Member Fee:$39.00
Non-Member Fee:$39.00



Customer Loyalty

Member Fee:$12.90
Non-Member Fee:$12.90



Customer Service Success

Member Fee:$12.90
Non-Member Fee:$12.90



ASA Headquarters
1200 N. Arlington Heights Road, #150
Itasca, IL 60143
P: 630.467.0000
F: 630.467.0001
Washington DC Office
1875 Eye Street, Northwest
Washington, DC 20006
P: 703.328.5234
ASA Education Foundation
1200 N. Arlington Heights Road, #150
Itasca, IL 60143
P: 630.467.0000
F: 630.467.0001